Refunds and Returns Policy | Proforma Peptides UK

Thank you for shopping with Proforma Peptides UK. This policy explains how we handle cancellations, returns, replacements and refunds for orders placed through our website.

This policy should be read together with our terms of sale and does not remove or restrict any consumer rights that apply under UK law.

Research and development use only. Products listed by Proforma Peptides are not intended for human or veterinary administration, consumption, diagnosis or treatment.

Our approach to refunds and returns

Except where a legal cancellation right, statutory remedy or other legal obligation applies, Proforma Peptides does not offer voluntary returns, exchanges or refunds for change-of-mind purchases.

Nothing in this policy affects a customer’s legal rights where an item is faulty, not as described, incorrectly supplied or otherwise does not conform to the contract.

Research-use-only products

All products sold through the Proforma Peptides catalogue are supplied for research and development purposes only. They are not sold as medicines, supplements, treatments or diagnostic products.

We do not provide dosage, reconstitution, mixing, injection, administration or self-experimentation instructions. Customers are responsible for ensuring that any proposed purchase is lawful and suitable for their own research environment.

Online cancellation rights

Where UK distance-selling cancellation rights apply, a consumer may be able to cancel an order within the applicable legal cancellation period without giving a reason.

If you believe you have a statutory cancellation right, contact us at support@proforma-peptides.co.uk as soon as possible. We will explain the applicable process and any legally permitted exceptions.

Certain products may be excluded from change-of-mind cancellation where a statutory exception applies. Any restriction will only be applied where permitted by law.

Faulty, damaged or incorrect orders

If your order arrives damaged, contains the wrong product or appears not to match the product description, please contact us as soon as possible. We ask customers to notify us within 48 hours where possible so that we can investigate the shipment promptly.

A delay in reporting an issue does not remove statutory rights that cannot legally be excluded.

Please include the following information in your enquiry:

  • Order number
  • Product name
  • Description of the issue
  • Photographs of damaged packaging where relevant
  • Photographs of the product or delivery label where relevant

After reviewing the circumstances, we will provide the remedy required by applicable law. Depending on the situation, this may include a replacement, repair, price reduction or refund. Any additional goodwill remedy outside our legal obligations is considered separately.

Order accuracy and customer responsibility

Please check your product selection, delivery address, email address and payment details before completing your order.

If you notice an error, contact us immediately. We will try to help before dispatch, but an order may not be changeable once it has been processed or dispatched.

This does not limit any cancellation, refund or other remedy that applies under UK consumer law.

How to request a refund, return or replacement

Send your request to:

support@proforma-peptides.co.uk

Use the subject line “Refund or Returns Enquiry” and include your order number, product name and a clear explanation of the issue.

Please do not send products back until we have provided return instructions. Keep the product, packaging and delivery materials in the condition in which they were received while the matter is being reviewed.

Refund processing

Where a refund is due, it will be processed in accordance with applicable legal requirements and, where appropriate, returned using the original payment method.

The timing of a refund may depend on the reason for the refund, receipt of returned goods and the payment provider’s processing time.

Useful Proforma Peptides links

Frequently Asked Questions

Are all Proforma Peptides sales final?

We do not offer voluntary change-of-mind returns outside applicable legal rights. Statutory rights for faulty, misdescribed or incorrectly supplied goods remain unaffected.

What should I do if my parcel arrives damaged?

Contact us as soon as possible, preferably within 48 hours, with your order number and photographs of the packaging and product.

What if I receive the wrong product?

Contact support@proforma-peptides.co.uk before using or altering the product. We will review the order and provide the remedy required by applicable law.

Can I return a product because I changed my mind?

A legal cancellation right may apply to some online purchases. Contact us promptly so we can explain the applicable process and any lawful exceptions.

Are products intended for human use?

No. Products are supplied for research and development use only and are not intended for human or veterinary administration, consumption, diagnosis or treatment.

Where can I read about UK consumer rights?

See the official GOV.UK refunds and returns guidance and the Consumer Contracts Regulations .

Last updated: 1 October 2026