Privacy Policy | Proforma Peptides UK

Last updated: 01 October 2026

This Privacy Policy explains how Proforma Peptides UK collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us or use any of our online services.

This policy applies to proforma-peptides.co.uk, our online shop and related customer communications.

Who is responsible for your information?

The data controller for this website is Proforma Peptides UK. For privacy enquiries or data protection requests, contact us at support@proforma-peptides.co.uk .

Personal information we collect

The information we collect depends on how you use our website and services. It may include:

  • Contact information: your name, email address, telephone number and delivery or billing address.
  • Order information: products ordered, order numbers, delivery details, invoices and customer-service correspondence.
  • Account information: login details, saved addresses and account preferences if you create a customer account.
  • Payment information: transaction details and payment status. Payment card information may be handled directly by the relevant payment provider rather than stored by us.
  • Communications: information you provide when contacting our support team or submitting a form.
  • Technical information: IP address, browser type, device information, operating system, approximate location and security logs.
  • Website usage information: pages viewed, referring websites, preferences and interactions with the website, subject to your cookie choices.

How we collect information

We may collect personal information:

  • directly from you when you place an order or contact us;
  • when you create or use a customer account;
  • automatically through website logs, cookies and similar technologies;
  • from payment, delivery, hosting and technology providers; and
  • from third parties where they are legally permitted to share it with us.

How we use personal information

Depending on the circumstances, we may use personal information to:

  • process and fulfil orders;
  • arrange delivery and provide order updates;
  • manage customer accounts and website access;
  • respond to enquiries and provide customer support;
  • process payments, refunds and order administration;
  • maintain, troubleshoot and improve the website;
  • prevent fraud, misuse, unauthorised access and other security risks;
  • send marketing communications where permitted and where consent is required;
  • keep business, tax and accounting records; and
  • comply with legal, regulatory or law-enforcement requirements.

Lawful bases for processing

We process personal information only where a lawful basis applies. The relevant basis may include:

  • Contract: processing needed to accept, manage and fulfil an order or provide an account service.
  • Legal obligation: processing required for tax, accounting, regulatory, fraud-prevention or other legal duties.
  • Legitimate interests: processing needed to operate, secure and improve our business, provided those interests do not override your rights.
  • Consent: processing where you have given permission, such as certain marketing communications or non-essential cookies.

When we share personal information

We do not sell personal information. We may share relevant information with trusted providers when necessary to operate the website and fulfil your request, including:

  • website hosting, security and technical-support providers;
  • WordPress, WooCommerce and relevant website-service providers;
  • payment processors and fraud-prevention providers;
  • couriers, delivery partners and fulfilment providers;
  • email, customer-support and communication providers;
  • analytics or marketing providers where these services are enabled lawfully;
  • professional advisers, insurers and auditors; and
  • law-enforcement or regulatory bodies where disclosure is required or permitted.

WordPress, WooCommerce and service providers

Our website uses WordPress and WooCommerce functionality. Depending on the services enabled on the website, these platforms and connected providers may process information such as account details, order information, technical logs and transaction status.

Payment, delivery, hosting, email, analytics and security providers may have their own privacy policies. We recommend reviewing the current policies of any provider involved in your transaction.

Cookies and similar technologies

Cookies and similar technologies may be used to operate the website, remember preferences, maintain shopping-basket functionality, protect accounts and understand website performance.

Types of cookies that may be used

  • Essential cookies: needed for security, checkout, account access and core website functions.
  • Preference cookies: used to remember settings and choices.
  • Analytics cookies: used to understand website traffic and performance where enabled and permitted.
  • Marketing cookies: used for advertising or measurement only where enabled and where the required consent has been obtained.

You can control cookies through your browser settings and any cookie preference tool provided on the website. Blocking essential cookies may affect checkout or account functionality.

For further guidance, visit the Information Commissioner’s Office cookie guidance .

Our website may contain links to third-party websites, payment services, delivery services or other external platforms. Those websites operate under their own terms and privacy policies. We are not responsible for the privacy, security or content practices of third-party websites.

Children’s information

Our website and services are not directed at children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.

Security and retention

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or alteration. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order administration, customer support, legal, tax, accounting and fraud-prevention requirements. Retention periods may vary depending on the type of information and our legal obligations.

International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, we seek to use appropriate safeguards, which may include an adequacy decision, the UK International Data Transfer Agreement, the UK Addendum to standard contractual clauses or another lawful transfer mechanism.

Your rights and choices

Subject to applicable law, you may have the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • request erasure of personal information in certain circumstances;
  • request restriction of processing in certain circumstances;
  • object to certain processing, including direct marketing;
  • request data portability where the right applies; and
  • withdraw consent where processing is based on consent.

To exercise a right, email support@proforma-peptides.co.uk with your request. We may need to verify your identity before responding. We will handle requests within the timeframe required by applicable law.

Marketing communications

If you receive marketing emails from us, you can unsubscribe by using the unsubscribe link in the message or by contacting us directly. You may still receive essential service messages, such as order confirmations, delivery updates or responses to your enquiries.

Complaints

Please contact us first so we can investigate and try to resolve your concern. You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Make a complaint to the ICO

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations or processing activities change. The latest version will be published on this page with a revised “Last updated” date.

Contact Proforma Peptides UK

For privacy questions, data requests or concerns about how we handle personal information, contact:

Proforma Peptides UK
Email: support@proforma-peptides.co.uk